Last updated: 29.06.2026
1. Transfer Cancellation
| Cancellation Time | Refund |
|---|---|
| 24 hours or more before transfer | 100% refund (full refund) |
| 12–24 hours before transfer | 50% refund |
| Less than 12 hours before transfer | No refund |
| No-show | No refund |
2. Hotel Booking Cancellation
- Hotel cancellation terms are subject to the individual hotel's own cancellation policy.
- As a general rule, cancellations made 7 days or more before check-in receive a full refund.
- Cancellations within the final 7 days may result in partial or no refund depending on hotel policy.
- Different cancellation terms may apply during holidays and special periods. These will be communicated at the time of booking.
3. Tour Cancellation
| Cancellation Time | Refund |
|---|---|
| 48 hours or more before tour date | 100% refund |
| 24–48 hours before tour date | 50% refund |
| Less than 24 hours before tour date | No refund |
4. Cancellation by the Company
- The Company may cancel a service due to weather conditions, safety concerns or force majeure. In such cases, the customer receives a 100% refund or is offered a suitable alternative date/service.
- Tours that do not reach minimum participant numbers may be cancelled. A full refund will be issued.
5. Modification Requests
- Date, time or route changes are applied free of charge if requested at least 12 hours before the service (subject to availability).
- Vehicle upgrade requests can be accommodated upon payment of the price difference.
6. Refund Method
- Credit card payments are refunded to the same card. Processing time varies between 5–14 business days depending on your bank.
- Cash or bank transfer payments are refunded to the bank account specified by the customer.
7. How to Cancel
Submit your cancellation request through:
- WhatsApp: +90 5XX XXX XX XX
- Email: info@rideantalyavip.com
- Phone: +90 5XX XXX XX XX
The effective time of cancellation is the moment the request is received by the Company.